Return Policy
Return and Refund Policy
Effective Date: November 01, 2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Desert Diamond Living website located at desertdiamondliving.com.
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Email: contact@desertdiamondliving.com
Phone: +1 702-900-3818
Address: Desert Diamond Living, 6330 Tuckaway Cove Ave, Las Vegas, NV 89139, United States
Hours: Monday–Friday, 9 AM to 7 PM PST
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.
3.1 Conditions for Return
Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: Your order number or receipt is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
Contact Customer Service: Email us at contact@desertdiamondliving.com within 30 days of receiving your order. Provide your order number and reason for the return.
Return Authorization: We will review your request and provide detailed return instructions along with a prepaid shipping label if applicable.
4.2 Preparing Your Return
Package the Item Safely: Securely pack the item in its original packaging. Include all accessories and manuals.
Include Documentation: Print and include the return authorization form provided.
Attach Shipping Label: Affix the provided return label to the outside of the package.
4.3 Shipping the Return
Shipping Method: Use the prepaid label or a trackable shipping service.
Return Window: Ship the item within 7 days of receiving the return authorization.
5. Return Shipping Costs
Customer Responsibility:
Return shipping costs are the customer's responsibility unless the return is due to our error (e.g., defective or incorrect item).
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility: Items must be unused and in original packaging. Request must be made within 30 days.
Refund: A refund will be issued to the original payment method. No restocking fees apply.
6.2 Defective or Damaged Goods
Notification: Contact us within 48 hours of receiving the item.
Documentation: Provide photos of the defect or damage.
Resolution: We will offer a replacement or full refund, including return shipping costs.
6.3 Incorrect Product Received
Notification: Inform us immediately upon receipt.
Resolution: We will arrange for a prepaid return and ship the correct product promptly.
6.4 Product Never Arrived
Notification: Contact us if your order does not arrive within the estimated delivery timeframe.
Resolution: We will initiate a carrier investigation and reship or refund as appropriate.
6.5 Order Cancellation
Before Shipment: Cancel for a full refund if your order has not yet shipped.
After Shipment: If shipped, you may return the item upon delivery following the standard return process.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
Custom or Personalized Products: Items made to your specifications.
Intimate or Sanitary Goods: For health and hygiene reasons.
Gift Cards.
8. Refunds
8.1 Refund Conditions
Approval: Refunds are issued after we receive and inspect the returned item.
Notification: We will notify you via email regarding the approval or rejection of your refund.
Condition: Items must meet the return eligibility criteria in Section 3.
8.2 Refund Processing
Method: Refunds are processed to the original payment method.
Time Frame: Refunds are processed within 14 business days of receiving the return. Please allow additional time for your bank or card issuer to post the credit.
8.3 Partial Refunds
Partial refunds may be issued if an item is returned in a condition that is not "like new" or is missing components.
9. Exchanges
Eligibility: We replace items if they are defective, damaged, or incorrect.
Process: Contact us at contact@desertdiamondliving.com to request an exchange.
Shipping Costs: We cover all shipping costs for exchanges due to our error.
10. Timelines
Return Window: Returns must be initiated within 30 days of delivery.
Return Processing: We process refunds within 14 business days of receiving the returned item.
Refund Period: It may take up to 14 business days for the refund to appear in your account after processing.
11. Legal Rights
This policy does not affect any statutory rights you may have under applicable law in the United States.
12. Questions and Support
For more information, please:
Visit our FAQ Page
Contact our Customer Service team:
Email: contact@desertdiamondliving.com
Phone: +1 702-900-3818
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
Desert Diamond Living
contact@desertdiamondliving.com
+1 702-900-3818
6330 Tuckaway Cove Ave, Las Vegas, NV 89139, United States